Zoho Assist - Customer

Download this app only if your trusted technician asks you to.

Description:

Get quality remote support for your mobile device directly from a technician. The Zoho Assist - Customer app allows technicians to provide remote support through screen sharing, chat and remotely control your Samsung device. In case of other devices, although technicians cannot remotely control the device, screen-sharing is still possible.

How to start a session:

Step 1: Download and install the Zoho Assist - Customer app.

Step 2.a: The technician will send you an email containing an invite to the remote session. Click the link on the email and open it with the Zoho Assist - Customer app to get your remote support session started.

(OR)

Step 2.b: Instead of sending you an invitation link, the technician can also send you the session key directly. Open the Zoho Assist - Customer app and enter the session key to start the remote support session.

Step 3: After your consent, the technician will remotely access your device to provide support. The technician will also be able to securely chat with you. Touch the back button (either on the top-left or the native back button) to end the session anytime.

Features:

- Share your screen securely with the technician

- In case of a Samsung device, allow the technician to remotely control your device.

- Pause and resume screen sharing and access anytime.

- Chat directly with the technician right from the app.

Disclaimer: This app uses the Devices Administrator permission on your Samsung device in order to facilitate remote control and screen sharing. Please contact assist@zohomobile.com for further clarifications.

下载这个程序只有在您信任的技术人员会询问你。

说明的

直接从技术员获取您的移动设备质量的远程支持。百会协助 - 客户应用程序允许技术人员通过屏幕共享提供远程支持，聊天和远程控制您的三星设备。中的其他设备的情况下，尽管技术人员不能远程控制设备，屏幕共享仍然是可能的。

如何启动一个会话：

第1步：下载并安装Zoho的协助 - 客户应用程序。

2.A步：技师将向您发送包含邀请到远程会话的电子邮件。点击电子邮件中的链接，并与百会协助打开 - 客户的应用程序，让您的远程支持会话启动。

（要么）

步骤2.B：不是向你发送邀请链接的，技术人员也可以直接发送给您的会话密钥。打开百会协助 - 客户的应用程序，然后输入会话密钥来启动远程支持会话。

第3步：您的同意后，技术人员将远程访问您的设备提供支持。技术人员也将能够安全地与你聊天。轻触后退按钮（或者在左上或本机背按钮）结束会话随时随地。

特点：

- 与技术人员安全地共享屏幕

- 在三星设备的情况下，允许技术人员远程控制您的设备。

- 暂停和随时继续屏幕共享和访问。

- 直接从应用程序的技术人员进行即时通讯。

免责声明：此应用程序使用的设备管理员权限的三星设备上，以便于远程控制和屏幕共享。请联系assist@zohomobile.com进一步澄清。

Download this app only if your trusted technician asks you to.

Description:

Get quality remote support for your mobile device directly from a technician. The Zoho Assist - Customer app allows technicians to provide remote support through screen sharing, chat and remotely control your Samsung device. In case of other devices, although technicians cannot remotely control the device, screen-sharing is still possible.

How to start a session:

Step 1: Download and install the Zoho Assist - Customer app.

Step 2.a: The technician will send you an email containing an invite to the remote session. Click the link on the email and open it with the Zoho Assist - Customer app to get your remote support session started.

(OR)

Step 2.b: Instead of sending you an invitation link, the technician can also send you the session key directly. Open the Zoho Assist - Customer app and enter the session key to start the remote support session.

Step 3: After your consent, the technician will remotely access your device to provide support. The technician will also be able to securely chat with you. Touch the back button (either on the top-left or the native back button) to end the session anytime.

Features:

- Share your screen securely with the technician

- In case of a Samsung device, allow the technician to remotely control your device.

- Pause and resume screen sharing and access anytime.

- Chat directly with the technician right from the app.

Disclaimer: This app uses the Devices Administrator permission on your Samsung device in order to facilitate remote control and screen sharing. Please contact assist@zohomobile.com for further clarifications.